Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Custom orders, made to order products or sale items are not eligible for returns. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via the contact form. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns and exchanges shipping costs are the responsibility of the customer.

You can always contact us for any return question via the contact form.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom or made to order products (such as special orders or personalized items such as apparel and goods), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All exchanges will be inspected to ensure they are in their original condition. 

In the case of a damaged or broken item due to manufacture, we will be happy to fix or exchange the item. Any cost difference between the original item and new item as well as the shipping and tracking will be billed to the customer.

All exchange shipping costs are the responsibility of the customer. Silver Harvest Studio is not responsible for for lost, stolen, damaged or delayed parcels. Any insurance and tracking are the responsibility of the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.